Information by the Central Bank

07-03-2023

7 March 2023: The Central Bank of the Republic of Azerbaijan takes appropriate measures to more effectively implement the reception of consumers of financial services.

One of these measures is the organization of reception of consumers of financial services in the Reserve Centers of the Central Bank located in Sumgait and Yevlakh cities in order to create an opportunity for consumers of financial services (consumers) residing in the regions and dissatisfied with the work of supervisory bodies to appeal to the Central Bank without visiting the administrative building of the Central Bank located in Baku and thus increase the consumer satisfaction. Consumers may address their appeals to the Central Bank's Sumgait Reserve Center (1, J. Jabbarli Street, Block 40, Sumgait city) and Yevlakh Reserve Center (82, H. Aliyev Avenue, Yevlakh city).

Prior to that, the Central Bank provided reception of consumers of financial services in the regional centers of the Central Bank in Guba, Bilasuvar and Ganja cities.

To note, the reception of consumers of financial services in Baku is held in the administrative building of the Central Bank located at 27, Bulbul Avenue, Baku city. In addition, in order to increase citizens’ satisfaction and automate the queue process, the  Central Bank created a Queue Management System and made available to consumers of financial services. An online queue can be obtained through the website of the Central Bank (www.cbar.az), without coming to the administrative building at 27, Bulbul Avenue, Baku city. To take advantage of this service, customers of financial services can make an appointment online at www.randevu.e-cbar.az.

Consumers of financial services taking part in the reception can submit an application form in the reception room or apply online using a QR Code. In order to find out the impressions of the consumers participating in the reception about the existing system and the process of reception, to weigh the level of their satisfaction, as well as to analyze and evaluate the activity of the executor and the reception staff, a scannable QR Code has been placed in the reception rooms and a questionnaire has been prepared for consumers.

In case of any questions, we recommend consumers to contact the Central Bank’s Hotline ‘966’.

Financial consumer protection is one of the priority issues of the Central Bank, and strategic measures will be implemented in this area in the near future. Additional information will be provided to the public about the measures that will be implemented by the Central Bank to strengthen the consumer protection framework in accordance with the best international practice.